Terms of service

Last Updated: October 17, 2026

Welcome to Vornexia. These Terms of Service govern your access to and use of our website and the purchase of products offered through our online store. By visiting our website or placing an order, you agree to these terms and any applicable policies referenced below.

Please read these terms carefully before using our website. If you do not agree with these terms, please do not use our services.

1. General Conditions

Vornexia reserves the right to refuse service, restrict access, or cancel transactions when reasonably necessary to protect our business, customers, or website, subject to applicable law.

You agree to use our website only for lawful purposes and not to engage in activities that may interfere with website operations, compromise security, or violate the rights of others.

2. Products and Descriptions

Vornexia offers furniture products, including sofas, couches, chairs, frames, bases, and other home furnishings.

We make reasonable efforts to present product descriptions, dimensions, colors, images, and other details as accurately as possible. However, actual product appearance may vary slightly due to lighting, screen settings, materials, or manufacturing variations.

Customers should review product specifications, measurements, assembly requirements, and other relevant information before placing an order.

3. Pricing and Product Availability

Product prices and availability may change without prior notice. We reserve the right to correct pricing, description, or listing errors and to limit product quantities where appropriate.

If an error materially affects an order, we may contact you to confirm the correct details or offer an appropriate resolution before proceeding.

Any applicable shipping charges and taxes will be displayed during checkout where required.

4. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products under these terms. An order confirmation email acknowledges receipt of your order but does not necessarily guarantee final acceptance.

We reserve the right to reject, limit, or cancel an order when reasonably necessary, including in cases involving suspected fraud, payment authorization issues, inaccurate pricing, product unavailability, or incorrect order information.

If we cancel an order after payment has been collected, we will arrange an appropriate refund for the canceled portion through the original payment method, subject to applicable law.

5. Payments

Customers must provide accurate billing and payment information when placing an order. Payment must be successfully authorized before an order can be processed for shipment.

Available payment methods are displayed at checkout and may vary depending on location and payment provider availability.

If a payment is declined or cannot be verified, the order may be delayed or canceled. For more information, please review our Payment Methods policy.

6. Shipping and Delivery

Shipping options, fees, processing times, and estimated delivery times are described in our Shipping Policy and displayed during checkout where applicable.

Delivery dates are estimates and may be affected by carrier schedules, weather, transportation disruptions, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address. Please contact us promptly if you notice an error. Address changes may not be possible once an order has been processed or shipped.

7. Returns, Refunds, and Cancellations

Returns and refunds are subject to our Return and Refund Policy. Customers should review the applicable eligibility requirements, return procedures, and shipping cost responsibilities before requesting a return.

Order cancellation requests should be submitted as soon as possible. Cancellation may not be available once an order has been processed or shipped.

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

8. Furniture Use and Care

Customers are responsible for assembling, installing, using, and maintaining furniture in accordance with the product instructions and applicable safety recommendations.

Furniture should be used for its intended purpose and within the stated weight limits, where provided. Improper assembly, misuse, unauthorized modification, or failure to follow care instructions may result in damage or reduced product performance.

Please review any product-specific assembly and care instructions before use.

9. Website Content and Intellectual Property

All website content, including text, graphics, logos, product images, designs, and other materials, is owned by Vornexia or used with appropriate permission, unless otherwise indicated.

You may view and use our website for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, republish, or commercially exploit our website content without prior written permission, except where permitted by law.

10. Prohibited Activities

You agree not to:

• Use our website for unlawful, fraudulent, or deceptive purposes.

• Submit false, misleading, or unauthorized order information.

• Attempt to gain unauthorized access to our systems or other users' information.

• Introduce malicious software or interfere with website security.

• Copy, scrape, or exploit website content in ways that violate applicable law or our rights.

• Use our website in a manner that disrupts its normal operation.

We may take reasonable steps to address violations of these terms.

11. Third-Party Services and Links

Our website may include links to third-party websites or use external services, including payment processing, analytics, and delivery services.

These third parties may operate under their own terms and privacy policies. Vornexia does not control all third-party services and is not responsible for external content or practices to the extent permitted by law.

12. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an “as available” basis. We do not guarantee uninterrupted website access or that every website feature will always be free from errors.

Product-specific warranties, if any, will be described in the applicable product documentation or warranty terms. Nothing in this section limits any warranty or consumer right that cannot legally be excluded.

13. Limitation of Liability

To the extent permitted by applicable law, Vornexia will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including applicable statutory consumer rights.

14. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs arising from your unlawful use of our website or your material violation of these terms, where such responsibility may legally be imposed.

This section does not require you to indemnify Vornexia for losses caused by our own unlawful conduct.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and disclose personal information.

By using our website, you acknowledge that personal information may be handled in accordance with that policy and applicable privacy laws.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or legal obligations.

Revisions will be posted on this page with an updated “Last Updated” date. Your continued use of our website after revised terms are posted constitutes acceptance of the updated terms only to the extent permitted by applicable law.

17. Governing Law

These terms will be interpreted in accordance with applicable laws. Any dispute will be handled by the courts or other authorities with proper jurisdiction, subject to mandatory consumer protection laws that may apply to your purchase.

18. Contact Information

If you have questions about these Terms of Service, please contact us:

Store Name: Vornexia
Email: info@vornexia.us
Phone: +1 (304) 216-5281
Address: 49 National Church Rd, Morgantown, WV 26501, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM ET

Thank you for choosing Vornexia. We appreciate your trust and look forward to helping you furnish your home.