Shipping policy

Last Updated: October 17, 2026

At Vornexia, we aim to provide a smooth and reliable delivery experience for your furniture purchases. This Shipping Policy explains our shipping fees, order processing times, estimated delivery times, and other important shipping details.

1. Shipping Area

Vornexia currently offers shipping within the United States. We deliver furniture products, including sofas, couches, chairs, and other home furnishings, to eligible U.S. addresses.

Please ensure that your shipping address is complete and accurate when placing your order to help avoid delivery delays.

2. Shipping Fees

We offer the following standard shipping rates for eligible orders within the United States:

  • Orders of $150 or more: Free standard shipping.

  • Orders under $150: A flat shipping fee of $7.95.

Applicable shipping charges will be displayed at checkout before you complete your purchase.

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation. Business days exclude weekends and public holidays.

Processing times may vary during holidays, promotional periods, or when additional order verification is required.

4. Estimated Delivery Time

After an order has been processed and shipped, standard delivery generally takes an estimated 5–10 business days.

Delivery times are estimates and may vary depending on the destination, carrier schedules, weather conditions, and other circumstances beyond our control.

5. Order Tracking

When tracking information is available, we will send a shipping confirmation email with the relevant details. You can use the tracking information to check the progress of your shipment.

Please allow some time for tracking information to become active after the carrier receives the package.

6. Shipping Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to severe weather, carrier disruptions, peak shipping periods, or other unexpected circumstances.

If your order appears to be delayed, please contact our customer service team for assistance.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that address changes can be made after an order has been processed or shipped. Additional fees or delivery delays may apply if a shipment must be redirected or rescheduled.

8. Damaged, Missing, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, is missing, or does not match your order, contact us promptly with your order number and relevant photos or details.

Our customer service team will review the issue and help determine the appropriate next steps in accordance with our applicable policies.

9. Contact Information

If you have questions about shipping or delivery, please contact Vornexia:

Store Name: Vornexia
Email: info@vornexia.us
Phone: +1 (304) 216-5281
Address: 49 National Church Rd, Morgantown, WV 26501, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM ET

We appreciate your business and look forward to helping you furnish your home with Vornexia.