Last Updated: October 17, 2026
At Vornexia, we understand that customers may occasionally need to change or cancel an order. This policy explains how to request a cancellation, when cancellation is possible, and how refunds are handled.
1. Requesting an Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible after placing it.
Please email info@vornexia.us with your order number, the email address used at checkout, and a clear request to cancel the order.
Cancellation requests are subject to the current status of the order. We will make reasonable efforts to accommodate requests received before the order has been processed for shipment, but cancellation cannot be guaranteed.
2. Orders That Have Not Been Shipped
If your order has not yet been processed for shipment, we may be able to cancel it.
Once your cancellation request has been reviewed and approved, we will confirm the cancellation and arrange a refund for any payment collected for the canceled order.
3. Orders That Have Already Been Shipped
Once an order has been shipped, it generally cannot be canceled.
If you no longer wish to keep a delivered order, you may contact us to review the available options under our Return and Refund Policy.
Please contact our customer service team before refusing delivery or arranging to send an item back, as additional shipping or handling costs may apply.
4. Refunds for Canceled Orders
If your cancellation request is approved, the refund will generally be issued to the original payment method.
Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account. Actual processing times may vary depending on your bank, card issuer, or payment provider.
If you do not receive your refund within the expected timeframe, please contact your payment provider or reach out to our customer service team.
5. Orders That Cannot Be Canceled
Cancellation may not be possible once an order has entered shipment processing, been packed for dispatch, or been handed over to the shipping carrier.
If cancellation is no longer available, our team can explain the applicable return options. Any cancellation restrictions will be applied subject to applicable consumer protection laws.
6. Changes to an Order
If you need to change your shipping address, contact details, product selection, or other order information, please contact us as soon as possible.
We cannot guarantee that changes can be made after an order has been processed. Additional charges or delivery delays may apply where relevant.
7. Cancellation by Vornexia
In certain circumstances, we may need to cancel an order due to product unavailability, payment authorization issues, suspected fraudulent activity, incorrect pricing information, or other legitimate operational reasons.
If we cancel an order after payment has been collected, we will notify you and arrange an appropriate refund for the canceled order or affected items, subject to applicable law.
8. Contact Information
For cancellation requests or questions about an existing order, please contact us:
Store Name: Vornexia
Email: info@vornexia.us
Phone: +1 (304) 216-5281
Address: 49 National Church Rd, Morgantown, WV 26501, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM ET
To help us respond efficiently, please include your order number in all order-related inquiries.
Thank you for shopping with Vornexia. We appreciate your understanding and will do our best to assist with your request.