Refund policy

Last Updated: October 17, 2026

At Vornexia, we want you to feel confident when shopping for furniture. If you are not satisfied with your purchase, our Return and Refund Policy explains the conditions for requesting a return, the refund process, and how to contact us for assistance.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items should generally meet the following conditions:

  • Items must be unused and in their original condition.

  • Products should be returned with their original packaging, accessories, and included components, where applicable.

  • Items must not show signs of damage caused by improper use, unauthorized modifications, or inadequate handling after delivery.

  • Proof of purchase or a valid order number must be provided.

Furniture items should be carefully inspected upon delivery. If an item arrives damaged, defective, or incorrect, please contact us before arranging a return.

2. How to Request a Return

To initiate a return, please email info@vornexia.us within 30 days of receiving your order.

Please include the following information:

  • Your order number.

  • The name of the item you wish to return.

  • The reason for the return.

  • Photos of the item, if relevant to the request.

Our customer service team will review your request and provide return instructions if the return is approved. Please do not send items back before receiving return authorization and instructions.

3. Return Shipping Costs

For returns due to a change of mind or personal preference, customers are generally responsible for the return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us with supporting information. We will review the issue and determine the appropriate resolution. Where the issue is confirmed to be our responsibility, return shipping arrangements or costs will be handled as appropriate.

Original shipping charges, if any, may not be refundable for change-of-mind returns unless required by applicable law.

4. Damaged, Defective, or Incorrect Items

Please inspect your furniture when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible.

Please provide your order number, a description of the issue, and clear photos showing the affected item or packaging when available. This information helps us assess the situation and determine an appropriate solution, which may include a replacement, repair, or refund where applicable.

Please retain the original packaging until the issue has been reviewed, if possible.

5. Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. Please allow approximately 5–10 business days after refund processing for the funds to appear in your account. The actual timing may vary depending on your bank or payment provider.

If a refund has not appeared after the expected processing period, please contact your payment provider or reach out to our customer service team.

6. Exchanges and Replacements

If you receive a damaged, defective, or incorrect item, please contact us to discuss available options.

Exchanges or replacements are subject to product availability and review of the issue. We will provide further instructions after evaluating your request.

7. Return Conditions for Furniture

Because furniture products may be large or require assembly, please take reasonable care when inspecting and handling an item you may wish to return.

Where possible, keep all original packaging, hardware, assembly instructions, and accessories. Items that have been assembled, used, altered, or damaged may not qualify for a standard change-of-mind return.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Cancellation may be possible before the order is processed for shipment. Once an order has shipped, it generally cannot be canceled, and you may need to follow the return procedure described above.

Please refer to our Order Cancellation Policy for additional details.

9. Contact Information

If you have questions about returns, refunds, or replacements, please contact us:

Store Name: Vornexia
Email: info@vornexia.us
Phone: +1 (304) 216-5281
Address: 49 National Church Rd, Morgantown, WV 26501, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM ET

Our customer service team will review your request and help guide you through the next steps.