Privacy policy

Last Updated: October 17, 2026

At Vornexia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, browse our furniture collections, or place an order.

By using our website, you acknowledge that your information may be handled as described in this policy, subject to applicable privacy laws and your legal rights.

1. Information We Collect

We may collect the following categories of information when you interact with our website.

Personal and Contact Information

When you place an order, contact us, or submit information through our website, we may collect your name, email address, phone number, billing address, and shipping address.

Order and Transaction Information

We may collect details about the products you purchase, order history, payment status, delivery information, refund requests, and customer service communications.

Payment information is processed through the payment providers available at checkout. We do not intentionally store full payment card details on our own systems when those details are handled by third-party payment processors.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, time zone, pages viewed, referring website, and interactions with website features.

Information You Provide Directly

If you contact us with questions, feedback, or requests, we may collect the information you choose to provide so that we can respond appropriately.

2. How We Use Your Information

Vornexia may use personal information for the following purposes:

  • To process and fulfill orders for sofas, chairs, and other furniture products.

  • To arrange shipping, delivery, returns, refunds, and replacements.

  • To communicate order confirmations, shipping updates, and customer service responses.

  • To process payments and help prevent fraudulent or unauthorized transactions.

  • To maintain, operate, and improve our website and shopping experience.

  • To understand website usage and evaluate the performance of our products and services.

  • To send promotional communications where permitted by law and, where required, with your consent.

  • To comply with applicable laws, regulations, and legitimate legal requests.

  • To protect our business, customers, and website from misuse or security threats.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember shopping cart contents, save preferences, analyze website traffic, and measure marketing performance.

Some cookies may be provided by third-party services integrated into our website.

You can manage cookies through your browser settings and any consent tools available on our website. Disabling certain cookies may affect shopping cart functionality, checkout, or other website features.

For more information, please review our Cookie Policy.

4. How We Share Information

We do not sell your personal information for money. We may share information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

  • E-commerce platform and website hosting providers.

  • Payment processors and fraud prevention services.

  • Shipping carriers and delivery service providers.

  • Analytics and website performance services.

  • Advertising and marketing service providers, where applicable.

  • Customer service and technical support providers.

  • Professional advisers, regulators, or government authorities when required by law or necessary to protect our legal rights.

We share only the information reasonably necessary for the relevant purpose. Third-party providers may process information under their own privacy policies and contractual obligations.

Depending on applicable law, certain advertising or analytics activities may be considered targeted advertising, sharing, or other regulated processing. Where required, we will provide appropriate disclosures and choices.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and meeting legal or accounting requirements.

Retention periods vary depending on the type of information and the reason it was collected. When information is no longer needed, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal obligations.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage method can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

7. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain mar